Chat Mobility has worked relentlessly to provide you with the best service possible to connect you with what matters most. For over 35 years, we have been extremely proud of our accomplishments, and honored that you have chosen us to be your number one carrier.
As we assess the future of wireless and its complexities to truly provide you with the latest and most advanced technologies/benefits, Verizon, the nation’s most reliable and most awarded network, plans to acquire select network assets from Chat Mobility, after which, Chat Mobility will no longer provide wireless service. As a result of this transaction, Verizon will become the preferred wireless service provider in Southwest Iowa. During the acquisition, we will assist you in transferring your service(s).
Verizon not only provides you with extra fast service, but you’ll also gain access to tons of perks and discounts not available to anyone else. Starting September 23, 2024, through December 31, 2024, Verizon is exclusively offering Chat Mobility customers an additional $50 bill credit per line* and a waived activation fee to transfer service. To find out more on Verizon’s national offers, please go to go.vzw.com/unlimitedplan or call 800-304-0990.
Please note: Chat Mobility is working diligently with Verizon to make your transfer easy while allowing you to keep your number. Your Chat Mobility wireless service will be discontinued on December 31, 2024. It is important that you transition your account before December 31, 2024, to avoid a disruption to your service.
*This credit will be applied within 2-3 business cycles.
**To assist with wait times, the Verizon team will have additional staff at the Stadium 34 to help process transactions and assist in transferring your service.
FAQs
Q. What service does this affect?
A. This transition affects both postpaid & prepaid mobile/cellular services from Chat Mobility.
Q. When will Chat Mobility stop activating new customers and stop upgrading phones for current customers?
A. We will stop activating new customers and stop upgrading phones for current customers on September 16, 2024.
Q. When will we be able to switch to Verizon?
A. You can transfer your service to Verizon beginning September 23rd, 2024.
Q. Where will we be able to switch to Verizon?
A. Click
here to see store locations and hours.
Q. What promotions are being offered by Verizon to Chat Mobility customers?
A. Verizon is exclusively offering Chat Mobility customers an additional $50 bill credit per line* and a waived activation fee to transfer service. To find out more about Verizon's national offers, please
click here or call 888-304-0990.
Q. Will I be able to keep my phone and use it if I switch to Verizon?
A. Yes, if you have a newer model smartphone (VoLTE capable) there is a high likelihood that your device will work on Verizon, and you will be able to keep your device. However, if you have any outstanding balance(s) on your device(s) it will need to be paid to Chat Mobility.
Q. Will I be responsible for paying my final bill for any balance due for equipment and monthly service with Chat Mobility if I move to Verizon or any other carrier?
A. Yes, your monthly bill for services will continue to come from Chat Mobility until you transition to another service provider. You will continue to receive a monthly bill if you have an outstanding balance with Chat Mobility.
Q. Will I be able to keep my Chat Mobility rate plan if I move to Verizon?
A. No, Verizon will have their own rate plans and special offers.
Q. Will I be able to keep my wireless phone number?
A. Yes, in most cases you can take your number to another carrier (port your number). If you port your number to a new carrier, Chat Mobility will automatically disconnect your service. If you obtain a new number, you must call Chat Mobility to have your service disconnected.
Q. What can I do to get prepared to transfer my service before visiting a store?
A. 1. Bring in your most recent bill or have your account number readily available.
2. If you're an iPhone user, please turn off "Find My iPhone" and know your Apple ID and password.
3. For Android devices, please back up your device to Google Photos or Dropbox.
4. Please know your Google username and password.
5. Agents will be available to make sure your contacts, videos, and photos are
transferred properly.
Q. Will I be able to keep my photos and phone contacts?
A. Yes, if you have backed them up correctly.
Q. Am I being moved to Verizon as a customer?
A. Chat Mobility will not automatically move you to another provider. You must initiate the move to another carrier before December 31st, 2024.
Q. Do I have to switch my service to Verizon?
A. No, you have the option to move to another provider, but Verizon will have exciting and exclusive offers for Chat Mobility customers.
Q. What will happen to the Chat Mobility retail offices?
A. Chat Mobility will be closing our offices and agent location beginning in January 2025. We will be available with any questions you may have through at least February 15, 2025, by calling 800-944-5526 or send us a
message.
